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Frontline Customer Service In Higher Education: 10 Key Responses To Diffuse Frustration And Anger
Webinar in-person 4th to 4th March 2015 online, United States of America Website: http://www.innovativeeducators.org/Frontline-Customer-Service-In-Higher-Education-p/3302.htm Contact person: Pamela Ranallo We will equip you with 10 standard phrases designed for the common situations that arise in colleges when students, parents, or other customers are unhappy & behaving inappropriately. You will learn key phrases for particular types of interactions. Organized by: Innovative Educators Check the event website for more details. View all events from this organizer.
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